Frequently Asked Questions
Answered Here →
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Absolutely! Have any laying around that you no longer want or wear? We’d be happy to take a look at your item and discuss its trade-in value and we can put it towards a new purchase or repair.
At this time, we do not purchase for cash.
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No! Any of our team members would be happy to assist you if you stop by during our store hours.
If you have a larger project in mind or would like to work with a specific team member, feel free to reach out ahead of time so we can make the proper arrangements if needed.
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Our jewelry repairs are completed within 2-3 weeks. If you need your repair sooner, let us know! We offer express repairs for an additional fee, depending on the type of repair and our jeweler’s availability.
Everything is done in house and we will always send you a text or call when it’s ready! We also give an ETA on your receipt.
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Yes!
We have a laser engraver in-house. Not sure if it’s engravable? Bring it on in for confirmation!
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We recommend visiting a licensed professional for piercings to ensure they’re done safely. With that being said, we do not offer piercing services at our store.
We’d be happy to help you find a beautiful pair of earrings once you’re pierced! ☺️
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We recommend visiting a trusted professional or business for permanent services. Therefore, we do not offer permanent services at this time, but we’d be happy to find the perfect traditional jewelry piece for you!
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Absolutely! We offer free check and clean for jewelry from all places.
We also sell jewelry cleaner and polishing cloths.
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At this time, the watch services we perform in-house are battery replacements and watch band/link adjustments.
If your watch needs additional repair, we’re happy to take a look and help determine what’s wrong. If it’s something we can’t repair in-house, we could send your watch to a trusted repair specialist, but since these repairs are completed off-site, costs are typically higher and vary based on the repair needed.
Come on in and we’ll explain the issue, discuss your options, and guide you on your next steps!
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Not a problem! If you couldn’t find the answer you were looking for here, or anywhere else on our website, either give us a call, send us a text, or email us, and a member of our team will be happy to assist you. We look forward to hearing from you!
Check the Contact Tab for further guidance and information.